Customer Care
Shipping US
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Free shipping: All U.S. orders ship for free.
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Processing time: 2–5 business days. Custom designs may take longer; you’ll receive an estimated timeframe when ordering, approximately 1-2 weeks.
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Shipping options: Standard (3–7 business days) calculated at checkout. Expedited shipping is available.
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Tracking: You’ll receive a tracking number once your order ships.
International Shipping
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We offer international shipping! Flat rate of $15.
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Typical delivery times: 2–4 weeks depending on location.
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Customers are responsible for any customs duties or import taxes charged by their country.
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Free international shipping on orders over $150.
Returns & Exchanges
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Returns/exchanges accepted within 14 days of delivery.
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Items must be unworn, in original condition, and returned in original packaging.
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Custom or personalized items and sale items are non-returnable.
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Buyer is responsible for return shipping unless the item arrived damaged or incorrect.
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Refunds are issued to your original payment method once the item is received and inspected.
Repairs & Broken Items
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If your item arrives broken or is damaged within 30 days under normal wear, we’ll repair or replace it free of charge.
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After 30 days, we offer affordable repair services—we’ll provide a quote before starting.
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Damage caused by misuse, accidents, or alterations by a third party is not covered.
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Tip: Store your jewelry in a soft pouch, avoid water/chemicals, and handle gently to extend its life.